What NeatLeads does
Your website’s form sends enquiries to your NeatLeads address. NeatLeads sorts each one: you get a short email notice for each real customer, with a link to open it in NeatLeads (a full copy is a setting). The rest go to Filtered out, kept for 30 days, where you can read them and let them through. After 30 days they and their files are deleted.
The sorting can be wrong. When it is not sure, it lets the enquiry through. A new form starts in learning mode, where nothing is filtered out except by your own Always filter out list. Check Filtered out from time to time, especially in your first weeks.
Your account
- You sign in with Google, or with a code sent to your email. Keep that account secure: anyone who can read it can sign in.
- You decide who joins your business. The people you invite can see your business’s enquiries.
- You must have the right to receive the enquiries your forms send, and to have us handle them for you.
- Do not use NeatLeads to send unwanted email, to break the law, or to try to reach another business’s data.
Plans and payment
- Starter: $19 a month, for one person. Pro: $59 a month, for up to 5 people.
- Pro includes 200 replied enquiries a month: an enquiry counts once, when the first reply NeatLeads wrote is sent on it, and follow-ups never count. Extra replied enquiries cost $0.25 each, only if you turn extra replies on, up to a monthly limit you set. They are charged at the end of each billing month, for what you used.
- Pro is free for 14 days, counted from your first real enquiry. No card needed until you choose a plan.
- Plans are paid monthly through Stripe. Tax may apply depending on your location.
- You can cancel anytime. Your plan then stops renewing, and we do not charge you again.
Our guarantee
If NeatLeads filters out a real customer and you lose that job, we’ll refund that month. The refund applies when all of these are true:
- the enquiry was filtered out by NeatLeads on the Relaxed or Balanced setting;
- it was a real customer asking for work you do;
- you tell us within 30 days of the enquiry.
To ask, write to us at hello@neatleads.app with the enquiry. We refund that month’s fee to the card you paid with. It applies to paid months; the free days have nothing to refund.
Your data
The enquiries your forms send are your business’s. We handle them for you. We use them only to sort and show your enquiries. We never sell them, and the AI we use doesn’t train on them. Our privacy page says what we keep, who else handles it, and what you can ask us to do.
Stopping
To stop, point your form back to your email; it takes a minute. Closing your account, or deleting your business and everything it keeps, is done by hand: write to privacy@neatleads.app from the address you sign in with, and we will do it.
Limits
We work to keep NeatLeads running and every enquiry reaching you, but we cannot promise it will never be down or never make a wrong call. Apart from the guarantee above, we are not responsible for a job you lose, and what we owe you is never more than what you paid us in the last 12 months.
Changes
If we change these terms, we will email you before the change takes effect.
Governing law
These terms are governed by the laws of the State of Wyoming, where Loullia Store LLC is registered. Disputes go to the state or federal courts in Wyoming.
Contact
Write to us at hello@neatleads.app. For your data (a copy, an export, deleting it) or a complaint about how we handle it, write to privacy@neatleads.app.